It requires sufficient time to allow you to tell us about your pet's problem, examine him or her throughly and discuss the options for investigation and treatment. Hence we allow a minimum of 15 mins while other vets typically only allow 10 minutes or even in some cases as little as 7.5 minutes (which for reference is apparently the average time you get to spent with your G.P. ! and we all know how rushed that can seem!) If more time is required with complex or if multiple conditions are present then that can be arranged. So come and have a relaxed chat with us about your concerns.